Privacy Policy

Who we are

TRIBEKANNA is an Afrocentric womenswear brand based in Lagos, Nigeria. This policy explains what personal information we collect when you visit tribekanna.com, place an order, or contact us, and how we look after it. Whenever we say "we" or "us", we mean TRIBEKANNA.

Information we collect

We only collect what we need to take care of your order and your account:

• Contact details, your name, email address, phone number, and delivery address.
• Order details, the items you buy, sizes, measurements you share for fit, and order history.
• Account details, if you create an account, your email and a securely managed password.
• Messages, anything you send us by WhatsApp, email, or our contact form.
• Technical data, basic device and browsing information collected automatically to keep the site working and secure.

How we use your information

We use your information to:

• Process, fulfil, and deliver your orders, and keep you updated on their status.
• Answer your questions and provide customer care.
• Manage your account and order history.
• Improve our products, website, and service.
• Send you updates about new collections or offers, only where you have agreed to hear from us.

Payments and card data

Card payments are processed securely by Paystack, our payment partner. Your full card details are entered on Paystack's secure system and are never seen or stored by TRIBEKANNA. We only receive confirmation of whether a payment succeeded, along with a reference for your order.

Cookies and analytics

Our website uses a small number of cookies and similar technologies to remember your preferences (such as your chosen currency and light or dark mode), keep your cart and account working, and understand how the site is used so we can improve it. You can control or clear cookies in your browser settings, though some features may not work as well without them.

Sharing your information

We do not sell your personal information. We share it only with trusted partners who help us run the business, and only as far as needed:

• Payment processing (Paystack).
• Delivery and courier partners who fulfil your shipment.
• Service providers who host our website and store our data securely.
• Authorities, where we are legally required to do so.

Marketing and WhatsApp

If you order or enquire through WhatsApp, we use your number to respond and to handle your order. We will only send promotional messages where you have asked to receive them, and you can ask us to stop at any time by replying to any message or emailing us.

Keeping your data secure

We take reasonable steps to protect your information, including secure hosting and access controls. While no online service can promise perfect security, we work to keep your data safe and to act quickly if anything ever goes wrong.

How long we keep it

We keep your information for as long as needed to fulfil your orders, support your account, and meet our legal and accounting obligations. When it is no longer needed, we delete or anonymise it.

Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing. To make a request, email us using the details below and we will respond as soon as we reasonably can.

Reviews & testimonials

If you leave a review or share feedback, we may use it, sometimes alongside your first name or initials, in our marketing, on our website, or on social media. Let us know any time if you'd prefer we didn't, and we'll remove it.

Children

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted here with its date, so please check back when you shop with us.

Contact us

Questions about your privacy or this policy? Email Tribekanna@gmail.com, call +234 902 170 7488, or write to us at 10 Shasha Road, Dopemu, Lagos, Nigeria.