Returns, Exchanges & Refunds

The short version

Because our pieces are handmade, and many are made to order or to your measurements, most sales are final. We're here whenever something isn't right with your order, and we'll always work to make it good.

Report a problem within 24 hours

If your order arrives damaged, faulty, or incorrect, please tell us within 24 hours of delivery so we can put it right quickly. Reaching out after this window makes a claim much harder for us to honour.

What can be returned

Returns and refunds are accepted only for items that arrive faulty, damaged, or incorrect. Change of mind is not covered.

• Made-to-measure pieces are final sale, as they're created specifically for you.
• Sale, clearance, and promotional items are final sale.
• Made-to-order pieces may be returned only if they arrive faulty or incorrect, within the window above.

Refunds

We do not offer cash refunds for change of mind. Where a return is approved for a faulty, damaged, or incorrect item, or an error on our side, we'll issue store credit, or a cash refund where the fault is clearly ours. For any fault or studio error, please send clear photos and a short video so we can assess it.

All refunds and store credit are calculated on the item value only. Original delivery charges are not refundable.

Condition of returned items

To be accepted, returned items must be:

• Unworn, unwashed, and unaltered, in their original condition.
• Free from stains, marks, scent, or any signs of wear.
• Returned with all original tags and packaging intact.

Items that don't meet these conditions will be declined and sent back to you at the address on file.

Return shipping & costs

Once your return is approved, we'll share the address to send it to. Customers are responsible for return shipping, and we recommend a tracked service, as we can't be held liable for returns lost in transit.

For international returns, any customs duties or fees are the customer's responsibility, we're unable to cover these.

Returned items should reach us within 2–5 days of your return being approved for local (Nigeria) returns, or 7–15 working days for international returns.

Cancellations

Orders can be cancelled for a full refund within 12 hours of being placed, and only before production has started. Once our team begins making your piece, the order can no longer be cancelled.

Exchanges

As a largely made-to-order brand, we don't offer direct exchanges. Where an item qualifies for a return, we'll issue store credit you can use towards a new order. Please also note we can't accept colour exchanges, so do choose your colour carefully before ordering.

How to start a return

Use the button above to open our Returns Request form. Share your order number, email, the item(s), and the reason, and our team will review it and reply with the next steps.

Need help?

For anything about a return or refund, email Sales@tribekanna.com, call +234 902 170 7488, or message us on WhatsApp.